Incident Reports
Articles contain recorded incidents and resolution.
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Description
On the 17th of August 2020, Promasidor escalated a challenge with a transmitted a payment file which contains 271 recor...
Wed, 14 Dec, 2022 8:25 PM
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On the 22nd of August 2020, 39 Gombe Sweep files transmitted through Upperlinks BAMS to our webservice appeared on the ...
Wed, 14 Dec, 2022 8:25 PM
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Upon conclusion of periodic reconciliation, eTranzact prompted us of a double debit to their account for their monthly ...
Wed, 14 Dec, 2022 8:25 PM
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Our system processes multiple payment files for clients who transmit single payment files using the NEFT/NAPS payment mo...
Wed, 14 Dec, 2022 8:25 PM
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Upperlinks complained that files re-pushed by them because they could not be found on NIBSSPay+ earlier in the day are p...
Wed, 14 Dec, 2022 8:25 PM
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On the 22nd of June, 2020 around noon, we discovered that NEFT files approved on NIBBSSPAY+ were not getting to ABC banks. ...
Wed, 14 Dec, 2022 8:25 PM
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Description
Complaints were received from Lagos State and Olams as described below:
Olams sent a complaint about double debit...
Wed, 14 Dec, 2022 8:25 PM
The workaround is to migrate the server to another host that doesn't have the high latency issues.
The permanent solution:
To resolve this issu...
Wed, 9 Aug, 2023 11:06 AM