MISSING RECORDS IN PAYMENT FILE _ PROMASIDOR
ITEM
FEEDBACK
Description
On the 17th of August 2020, Promasidor escalated a challenge with a transmitted a payment file which contains 271 records but only 48 records showed on NIBSSPay+.
Date
17th August 2020
Status
Checks revealed that the location where transmitted files normally drop at the backend held only 48 records in the schedule ID 820202803_1. NIBSS also confirmed that there were no invalid records linked to this payment schedule. Consequently only 48 records were transmitted to our system.
Impact
Inability to conclude payments as some beneficiaries are missing from the list.
Recommendations
Share the logs and the sample file containing 271 records to aid further investigation.