ITEM

FEEDBACK

Description

On the 22nd of August 2020, 39 Gombe Sweep files transmitted through Upperlinks BAMS to our webservice appeared on the portal on submitted status instead of payment in Progress. 

On the 24th of August 2020, additional 6 Gombe sweep files transmitted through same route appeared on the portal with the same status.

Date

22nd & 24th July, 2020

Status

Both issues were escalated to Application Support who resolved it.

Root Cause

It was observed that particular folders required for transaction processing (BACK-UP, OUT folders) were not created for this client and as such payment files were not created to complete the transaction process flow as there were no destinations for these files to be dropped in. 

Actions to Forestall Recurrence 

The missing folder paths were created for the client in question and also a workaround exists for if this issue does occur again for this client. Further insight to why this may have happened is still being investigated.

Impact

Delayed processing of Gombe Sweep.

Recommendation
  1. As a workaround until the deployment of the NIBSSPay rebuild, the team should manually create these folder paths during creation of new clients
  2. Kindly escalate to App Support if this occurs again.
  3. This observation will be brought to the notice of the team working on the NPP rebuild and cognizance of it taken.