GENERAL USE

 

 

Calls

  1. To make a call, type in the extension or number directly with the keypad, or click on Status (to search internal extensions), or click on Contacts or the Search Icon (the magnifying glass) to search. You can use name, extension or email to search for a contact.
  2. To make a conference call (i.e. to add a third party to a call), click on Conference, then search for the 3rd party’s number and dial.
  3. To make a video call, initiate a call and click on the Video icon.

 

 

Chats

 

  1. To initiate a private chat, click on the Chats icon. Click on the + or compose icon and select the single chat icon.
  2. To initiate a group chat, click on the Chats icon, click on the + or compose icon, and select the Group chat icon. Select the participants. Enter the name of the Chat room. Click OK and start chatting.

 

 

 

3CX Mobile App


Download and install the app from Apple App Store or Google Play Store and scan the QR code in the your “Welcome to 3CX” email

 

To use the mobile app, launch the app on your mobile device and click on the desired icon to call or chat as described below:

 

 

 




 




 

3CX Desktop App

 

To use the 3CX desktop application, Launch the 3CX application installed on your laptop.

 

*If it does not appear configured, run the config file attachment in the “Welcome to 3CX” email or if the app is not installed on your laptop, contact the NIBSS Helpdesk.

 

1. To make a call, select the desired extension to call or type the name to search.

  



2.  To use the chat feature on the desktop app, click on the chat icon at the bottom.


 

 

 

 

3CX Web App

 

To use the 3CX Web Client, enter https://sipnibss.3cx.eu:5001/webclient into your Chrome browser.

 

Login using your extension and your password provided in your “Welcome to 3CX” email.

 

  1. To make a call, click on the People option in the left pane. Enter the name or number in the field at the top or Search for the desired number and dial.

 


 

 


 

 

2. To use the chat feature on the Web app, click on the chat option on the left pane. Click on the + to start a new private or group conversation.

 


 

 Kindly contact the NIBSS Helpdesk for further enquiries or assistance as required.